Focused help for lock rekey
Rekeying can change which key operates your existing lock while keeping the hardware in place.
Understanding lock rekey
Rekeying can be a practical conversation when you want existing compatible hardware to work with a different key. It is commonly considered after a move or an unaccounted-for key.
Compatibility and lock condition matter. Rekeying is not the same as replacing hardware, so the lock type and goal should be explained when requesting service.
How mobile service fits
A mobile visit can focus on the property entry points and the number of locks involved at the location.
Common situations
- You moved and want a different key to operate the lock
- A key is no longer accounted for
- Several locks need to work with a changed key
What to expect
- Discuss the lock types and number of cylinders
- Review whether rekeying may fit the situation
- Explain available next steps for the property
What to have ready
- Property location
- Number and type of locks
- Reason for the rekey request
Common reasons customers call
- You moved and want a different key to operate the lock
- A key is no longer accounted for
- Several locks need to work with a changed key
What the request may involve
- Discuss the lock types and number of cylinders
- Review whether rekeying may fit the situation
- Explain available next steps for the property
Useful information to have ready
- Property location
- Number and type of locks
- Reason for the rekey request